London, United Kingdom
Service Desk Manager at Queen Mary, University of London
Information Technology and Services
Education
Birkbeck College, University of London 2010 — 2012
MSc, Birkbeck/IoE combined programme in Learning Technologies, Master's degree with a grade of Merit
The Mary Ward Centre 2009 — 2010
Spanish Level 1A, 1B, 1C
Birkbeck, University of London 2005 — 2009
BSc in Info Sys and Management- Second Class Honours, Upper Division, Networking, Information Systems, Economics, Marketing
Southgate College 2005 — 2006
CCNA Certificate, Networking
City University London 2004 — 2004
Unix Certificate, Unix OS
Anorak IT School 2002 — 2003
MCSE Certificate, Microsoft OS
Anorak IT School 2001 — 2002
Diploma for IT Users, MS Office pack advanced, Web Designing with Dreamweaver and Flash, HTML programming
Stanton School of English 2001 — 2002
FCE, ILETS, English
College of Economics and Management in Gdansk 1998 — 2000
Diploma in Economics and Management, Economics, Accountancy, Management
High School (Info Sys oriented) 1994 — 1998
GCSE A’ Levels, All general subjects includin
Experience
Queen Mary, University of London April 2013 - Present
Queen Mary, University of London November 2012 - March 2013
Queen Mary, University of London September 2011 - March 2013
Queen Mary, University of London February 2012 - September 2012
IDT Global January 2007 - September 2011
IDT Global March 2006 - December 2006
IDT Global August 2004 - March 2006
Churrerija Espanola September 2001 - August 2004
Sapel (clothing industry) September 1998 - April 2001
Mezar September 1997 - September 1998
Skills
TCP/IP, Servers, DHCP, Mobile Devices, ITIL, Active Directory, Management, IT Service Management, Citrix, IIP, Office 365, Windows, Strategy, Team Leadership, Requirements Analysis, Databases, VoIP, Technical Support, Linux, MS Project, IT Management, Service Delivery, Microsoft Exchange, Software Documentation, ADFS 2.0, Troubleshooting, Testing, VPN, Telecommunications, Project Management