Milton Keynes, United Kingdom
EFM Director EMEA at Verint
Market Research
Education
University of Leicester 1995 — 1997
MA, Modern English
University of Leicester 1992 — 1995
BA Hons, English, Art, Psychology, Media Studies
Cedars Upper School, Leighton Buzzard 1990 — 1992
A Levels, English, Art, History
Experience
Verint Systems June 2014 - Present
OnePoint Global October 2013 - June 2014
Ipsos MORI November 2012 - October 2013
Market Research Society (MRS) July 2012 - November 2012
Market Force Information November 2009 - July 2012
Retail Eyes December 2006 - November 2009
HF Chocolates May 2005 - December 2006
Institute of Chartered Accountants (ICAEW) February 2004 - May 2005
Marks and Spencer February 2002 - February 2004
Skills
Data Analysis, Project Management, Customer Retention, Recruiting, Account Management, Market Research, Consultative Approach, Strategic Consulting, Lead Generation, Brand Loyalty, IVR Surveys, Business Planning, Leadership, Service Excellence, Retail, CRM, Business Development, Mystery Shopping, Training, PowerPoint skills, Sales, Marketing, Performance Management, Analysis, Marketing Research, Marketing Strategy, SMS Surveys, Enterprise Feedback..., Business Strategy, Management, Customer Experience, Excel, PowerPoint, Microsoft Excel, Employee Engagement, Retail Audit, Change Management, Service Quality, Mobile Devices, Strategy, Customer Satisfaction, Team Management, Analytics, Key Account Management, Strategic Planning, New Business Development, Customer Insight, Marketing Communications, Market Analysis, Web-based Surveys