Milton Keynes, United Kingdom
Consultant Customer Engagement and Contact Centre strategy, design & build, performance improvement, outsourcing.
Management Consulting
Education
International Management Centre: Buckingham 1986 — 1988
MBA, Business Administration and Management, General, Distinction
Liverpool John Moores University 1977 — 1980
Diploma Management Studies, Business Administration and Management, General, Distinction
The University of Sheffield 1972 — 1975
BA Hons, Economics
Experience
Customer Engagement Consulting Ltd March 2009 - Present
Home Retail Group PLC July 2012 - September 2015
Unipart Technology Logistics March 2011 - July 2011
Home Retail Group PLC 2010 - 2011
Major European Bank March 2009 - June 2010
Merchants Ltd August 1996 - September 2008
Girobank/Alliance & Leicester August 1975 - July 1994
Skills
Stakeholder Management, Management, Resource Management, PRINCE2, Customer Engagement, Process Improvement, Business Process..., Project Delivery, Service Delivery, Performance Improvement, Program Management, Sourcing, Leadership, Business Strategy, PMO, Change Management, CRM, Coaching, Project Portfolio..., Team Leadership, Contact Centre, Management Consulting, Project Management, Solution Architecture, Outsourcing, Team Management, Training, Employee Engagement, Operations Management, Business Analysis, Call Centers, Contact Centers, Strategy, Vendor Management, Performance Management, Training Delivery, Culture Change, Account Management, Customer Experience, Business Process, Business Transformation