Bucharest, Romania
Complaints Handling Specialist at Telekom Romania
Consumer Services
Education
Universitatea Politehnica din București 2013 — 2015
Master's degree, Chemical Engineering
Universitatea „Politehnica” din București 2009 — 2013
Bachelor's degree, Chemical Engineering
Experience
Telekom Romania September 2014 - Present
COSMOTE Romania December 2013 - September 2014
COSMOTE Romania September 2011 - November 2013
TWEENCALL April 2010 - April 2011
Skills
Microsoft Excel, Customer-focused, Customer Experience, MS Project, Microsoft Word, Recruiting, Strategy, Forecasting, CRM, Analysis, Prioritize Workload, GSM, Marketing, Business Analysis, Troubleshooting, Soft Skills, 3G, Teamwork, PowerPoint, Organizational..., Time Management, Coaching, Team Leadership, SQL, Project Management, Wireless, Management, Sales Management, Employee Training, Customer Satisfaction, VAS, Cross-functional Team..., Business Strategy, IP, Marketing Management, Customer Service, Team Management, Mobile Communications, Telecommunications, Team Building, English, Mobile Devices, Eye for Details, Microsoft Office, Negotiation, Key Performance..., Data Analysis, Direct Sales, Call Centers, Training