Bulgaria
Director Global Software Support at HewlettPackard
Information Technology and Services
Education
Escola de Hotelaria e Turismo do estoril 1999 — 2003
Turism, Hotel/Motel Administration/Management, 1
Experience
Hewlett-Packard September 2014 - Present
IBM July 2011 - August 2014
IBM December 2010 - July 2011
IBM March 2009 - November 2010
IBM July 2008 - November 2009
Xerox September 2007 - June 2008
Xerox February 2007 - August 2007
PT Multimedia January 2005 - January 2007
Reditus Consulting, S.A. July 2003 - January 2005
Skills
Stakeholder Management, Management Consulting, PMP, Business Process..., Call Centers, Program Management, IT Outsourcing, Customer Service, Management, Team Leadership, CRM, Project Management, Project Portfolio..., Business Process, IT Operations, BPO, IT Service Management, Business Transformation, Offshoring, Project Delivery, Project Planning, Resource Management, Team Management, Cloud Computing, ITIL, PMO, Service Management, Outsourcing, Strategy, Incident Management, Global Delivery, Vendor Management, Sla, Operations Management, IT Management, Software Project..., Service Delivery, Change Management, Pre-sales, Process Improvement, Leadership, Solution Architecture, IT Strategy, ERP, Process Management, Performance Management, Business Analysis, Business Intelligence, Integration, Transition Management