Bulgaria
Telecom Systems & Contact Center Technologies Support Specialist / looking for a new challenges to bring You more income
Outsourcing/Offshoring
Education
Uniwersytet Ekonomiczny w Poznaniu 1993 — 1999
MA in Economics, Economics, emphasis on Economics with extensive Computer Science coursework
Żeromski High School in Bartoszyce (LO im.Żeromskiego w Bartoszycach) 1988 — 1993
Matura Exam, General Studies
Experience
Convergys June 2013 - Present
Euroccor Ltd January 2012 - June 2013
Freelance February 2009 - January 2012
Samsung Electronics April 2010 - July 2010
Barclays Bank September 2006 - January 2009
Bims Plus Sp. z o.o. (GC Gruppe) July 1999 - June 2001
Skills
Avaya Technologies, Encryption Protocols, Teamwork, Complaint Handling, IP PBX, Avaya Communication..., Banking, ACD, VLAN, Telecommunications..., CRM, Business Analysis, Routing Protocols, VPN, Technical Advisory, Contact Center..., Ethernet Routing..., Customer Satisfaction, Data Analysis, Business Development, Technical Support, Troubleshooting, ISDN, Outsourcing, Avaya Aura, English, Call Centers, License Administration, Public Speaking, Creating IT Telecom..., TCP/IP, SIP, Credit Cards, Team Management, Customer Service, Avaya CMS Supervisor, Authentication Protocols, IVR, Linux, VoIP, Technical Writing, Training, Team Leadership, Avaya CMS Call..., H.323, VOIP protocols, Avaya Proactive Contact, CTI, Telephony