Nürnberg Area, Germany
Interim Manager für Customer Service, Call Center und Inside Sales
Outsourcing/Offshoring
Education
Kommunikationsakademie Hamburg
Kommunikationswirt, Verkauf, Vertrieb und Marketing, allgemein
Universität Hamburg
Soziologie
Experience
JS Interim Management & Consulting October 2008 - Present
Swiss Post Solutions June 2013 - December 2014
SUXXEED GmbH April 2011 - December 2012
Quelle.Contact GmbH February 2003 - September 2008
Wunderman Teleservices GmbH & Co. KG February 2001 - December 2002
Ericsson Consulting GmbH June 1999 - December 2000
Ericsson GmbH August 1996 - August 1999
profiTel GmbH April 1992 - June 1996
profiTel GmbH March 1990 - April 1992
cp consultpartner GmbH September 1984 - March 1990
Skills
Geschäftsführung, Projektmanagement, Strategisches Management, Business Development, Kundendienst, Outsourcing Management, Outsourcing, Business Strategy, Call Center Management, Teamleitung, Customer Service, Sales, Change Management, Verkaufsleitung, Call-Center, Leadership, Near-/Offshore, B2C/B2B, Management, Strategy, Inside Sales, Consulting, English, Management Consulting, Sales Management, Account-Management, Project Management, Versandhandel, Team Management, Unternehmensstrategie, CRM, Vertrieb, Unternehmensführung, Neugeschäftsentwicklung, Unternehmensberatung, Telecommunications, Call Centers, Personalführung, Telekommunikation, Veränderungsmanagement