Largs, North Ayrshire, United Kingdom
Team Leader
Information Technology and Services
Education
Training Matters 2010 — 2011
NVQ - Management Level 4
UpLevel Scuola di Management 2000 — 2001
Master in Tourist Management
IAL Roma e Lazio 1999 — 2000
Master's Degree
Università degli Studi di Roma Tre 1990 — 1995
lingua e letteratura russa
IBM Top Gun Virtual Learing TGVL
Experience
Concentrix 2015 - Present
Concentrix February 2014 - July 2015
IBM January 2011 - June 2015
IBM April 2007 - February 2014
Glasgow 2014 Limited 2014 - 2014
IBM 2009 - March 2012
IBM 2008 - 2012
Cancer Research UK July 2009 - December 2011
IBM April 2007 - April 2009
IBM January 2006 - April 2007
Skills
Team Leadership, Recruiting, Performance Management, Analysis, Project Management, Management Consulting, System Administration, IT Strategy, Management, Business Process..., Business Analysis, Solution Selling, Translation, Account Management, Business Process, Time Management, CRM, Team Building, Training, Telecommunications, Lead Generation, Training & Development, Outsourcing, Service Delivery, Call Centers, Project Delivery, ITIL, Teamwork, Program Management, Operations Management, Customer Satisfaction, Sales Management, Business Intelligence, Teaching, Team Management, BPO, Customer Service, Customer Experience, Project Planning, Strategy, Vendor Management, Business Development, Change Management, Employee Training, Process Improvement, Travel, Event Management, Coaching, Pre-sales, Leadership