Francisco Javier Perez-Alonso
Spain
EMEA Service Delivery Manager at Outsourcing Company
Telecommunications
Education
CEXDE 2008 — 2009
CEXDE - Business Administration Expert
PDD 2007 — 2008
PDD - Management Development Program
Universidad de Oviedo 1992 — 1998
Industrial Engineer
Experience
Outsourcing Company November 2012 - Present
Outsourcing Company October 2011 - November 2012
Outsourcing/Offshoring Company May 2010 - December 2011
Outsourcing/Offshoring Company December 2004 - May 2010
Accenture 2000 - 2003
Skills
Process Engineering, Business Process, Team Building, IT Service Management, Outsourcing, Infrastructure, Service Delivery, Process Improvement, IT Management, ITIL, Software Project..., Strategic Planning, Business Transformation, Integration, ISO 20000, Project Delivery, Team Management, PMP, Team Leadership, IT Outsourcing, Vendor Management, Requirements Analysis, Service Management, Solution Architecture, IT Strategy, CMMI, Business Analysis, Business Process..., Problem Solving, Incident Management, SDLC, Program Management, Quality Assurance, Negotiation, Governance, Business Management, Analysis, Telecommunications, Information Technology, PMO, MS Project, Change Management, IT Operations, Management, Customer Relations, ISO, Testing, Project Portfolio..., Sla, Resource Management