Warsaw, Masovian District, Poland
Contact Center Manager | Site Manager
Consumer Services
Education
Warsaw School of Economics 2000 — 2005
Master, Economics
XXII LO im Jose Marti 1995 — 1999
Experience
Studio Moderna Polska June 2013 - Present
Teleroute June 2011 - June 2013
Contact Center sp. z o.o. March 2010 - June 2011
Netia April 2006 - November 2009
Netia June 2003 - April 2006
Netia August 1999 - May 2003
Skills
IVR, Product Management, Project Management, Vendor Management, Retention Management, Budgets, Telemarketing, Key Account Management, Sales Process, Negotiation, Operations Management, Management, Customer Experience, E-commerce, Sales Management, Business Process, Coaching, Strategy, Call Center, Telco, Team Leadership, Campaign Managment, CTI, Business Development, Telecommunications, Team Management, Product Marketing, Customer Retention, Contact Centers, Business Process..., B2B, Salesforce.com, Leadership, Business Planning, Cross-functional Team..., Business Analysis, Market Research, Account Management, Workforce Management, Outsourcing, Service Delivery, Mobile Devices, Business Case, CRM, Business Strategy, Analysis, Change Management, Call Centers, Customer Satisfaction, Customer Service