Majbritt Kristine Sylvest Olsen
Sealand Region, Denmark
Expert Business Analyst, SWO
Information Technology and Services
Education
CBS-SIMI Executive 2011 — 2011
University of Southern Denmark 2004 — 2006
HD(A) Graduate Diploma
Project Management 2005 — 2005
PMI
Towson University 1998 — 1999
B.A.
Aalborg Handelsskole, Markedsøkonom 1996 — 1998
B.A.
Aalbrog handelsskole 1996 — 1998
BA
Aalborg Handelsskole 1995 — 1998
Aalbrog Katedralskole 1990 — 1993
Nørhalne Skole 1980 — 1990
Experience
Nordea August 2015 - Present
Nordea May 2013 - August 2015
Nordea May 2012 - April 2013
Nordea February 2012 - June 2012
Nordea February 2012 - May 2012
Nordea October 2010 - February 2012
Nordea 2010 - 2012
Raft Consulting A/S October 2009 - November 2010
Experian A/S March 2007 - June 2009
CC:Factory May 2005 - January 2006
Skills
IT Service Management, Business Strategy, Contact Centre, Banking, Strategy, Customer Relations, Requirements Analysis, IT Strategy, Project Portfolio..., Stakeholder Management, Management, Business Process..., Software Project..., Call Center, Customer Service, Project Management, Outsourcing, Scrum, Risk Management, Change Management, Product Management, CRM, Business Intelligence, Leadership, Call Center Development, Management Consulting, Project Planning, Consulting, Business Transformation, Business Analysis, Agile Methodologies, Contact Centers, Business Process, Business Development, ITIL, Retail Banking, Call Centers, Analysis, Business Model...