Erfurt Area, Germany
Technical Supporter, Application Support
Information Technology and Services
Education
Heidelberg University 2000 — 2007
Cultural Studies and German
“Academia Suarez” (Partnereinrichtung des „Instituto Cervantes“), Frankfurt am Main 2007 — 2007
Profesor de Español como Lengua Extranjera
Experience
IBM Deutschland GmbH January 2009 - Present
COBUS Marktforschung GmbH March 2008 - December 2008
Skills
Kulturelles Management, Translation, HP Service Manager, Customer Oriented, Troubleshooting, Customer Service, Red Hat Linux, LogMeIn, Servers, Problem Analysis, English, Linguistics, Active Directory, Desktop Application..., Access Points, Remedy Ticketing System, Lotus Domino, Italian, Team Motivation, Mobile Devices, Remote Troubleshooting, Problem Solving, Remote Server Admin..., Remote User Support, Remote Desktop, IP, Maximo, Windows 7, Knowledge Transfer, Technical Documentation, Technical Support, iPad, Office 365, Grammar, Workstations, Operational Systems, Coaching, Navision, Sametime, SAP, Cultural Competency, Russian, Software Installation, Cisco VPN, LAN, Mainframe, Lotus Notes, Cultural Sensitivity, Foreign Languages, Smartphones