Amsterdam Area, Netherlands
IT Service Manager / Process Manager. Available for new assignments.
Information Technology and Services
Education
ITPreneurs 2012 — 2012
Certified TIPA Lead Assessor
ITPreneurs 2012 — 2012
Certified TIPA Assessor
ING Commercial Banking 2012 — 2012
LEAN Basics (Green Belt level)
Changemarc 2008 — 2008
HBO+
Nyenrode Business Universiteit 2008 — 2008
HBO
Fencer 2007 — 2007
Buro voor Toegepaste Sociale Wetenschappen 2005 — 2006
Practitioner
Pink Education, Exin 2005 — 2005
Certified
Buro voor Toegepaste Sociale Wetenschappen 2004 — 2004
HBO
Hogeschool NCOI 2001 — 2002
Certified
Experience
ProcessPeople January 2008 - Present
Misco Solutions B.V. August 2014 - July 2015
ING Nederland July 2010 - July 2014
Nuon January 2010 - May 2010
vts Politie Nederland November 2005 - November 2009
SARA May 2005 - December 2005
Routz January 2005 - April 2005
Sun Microsystems June 2004 - December 2004
Shell Information Technology International November 1998 - May 2004
ADM 1995 - 1998
Skills
Management Consulting, Problem Management, Service Desk, Financial Management, Service Delivery, Process Management, Team Building, Service Management, Process Design, Strategy, IT Service Management, People Management, Consultants, IT Management, ITIL, Change Management, Sla, Results Focused, Process Simulation, Operations Management, Business Process, Visionary, SLA, TIPA, Configuration Management, Incident Management, Project Management, Process Implementation, SLM, Consultancy, Business Process..., PRINCE2, Service Lifecycle..., Process Improvement, ICT, Infrastructure, Process Development, Data Center, Proactivity, Product Management, Management, service level management, Customer Centricity, Governance