Edinburgh, United Kingdom
Undergraduate of Applied Psychology BSc
Higher Education
Education
Heriot-Watt University 2013 — 2017
Bachelor of Science (BSc), Applied Psychology, Grade to Date 'A'
Edinburgh College 2012 — 2013
Access to University, Humanities/Humanistic Studies, AAA
Portobello High School 1984 — 1986
O Grade English, English Language and Literature, General
Portobello High school 1982 — 1986
CSE, Biology, General, B
Experience
Sykes September 2004 - October 2011
Sykes 2004 - 2011
BSkyB June 2002 - September 2004
Hamair LTD September 2002 - July 2003
Heriot-Watt University 1913 - 1917
Skills
SLA, Biology, Critical Thinking, Team Management, Quality & Service..., Mathematics, Writing, Customer Service, Process Management, Recruiting, Data Analysis, Operations Management, People Management, Operational Excellence, Academic Writing, Coaching, KPI implementation, End User Research, Sociology, Management, KPI Reports, Presentations, European History, Project Coordination, Report Writing, Project Management, Service Level Management, Microsoft Excel, Training, Psychology, Service Delivery, Politics, Blogging, Process Improvement, Customer Satisfaction, Freelance Writing, Analysis, Critical Reading, Philosophy, Change Management, Performance Reporting, communications, Reports Analysis, Information Management, Call Centers, Customer Experience..., Sla, Account Management, Employee Training