Liverpool, United Kingdom
Technology Enthusiast | Passionate about People | Learner | Blogger | thesiteofbencross.wordpress.com/
Information Technology and Services
Education
Edge Hill University 2008 — 2009
MSc, Internet Computing, Pass
Edge Hill University 2007 — 2008
BSc, Computing, 2:2
Knowsley Community College 2005 — 2007
Foundation Degree, Information Technology
Knowsley Community College 2003 — 2005
BTEC National Certificate for IT Practitioners, Double Distinction
Knowsley Community College 2002 — 2003
ECDL
Knowsley Community College 2002 — 2003
GCSE Mathematics, (Grade C)
Knowsley Community College 2002 — 2003
BTEC First Diploma in IT, Distinction
Knowsley Community College 2001 — 2002
GNVQ ICT Foundation, Pass
Huyton Arts & Sports Centre for Learning 2011 — 2012
GCSE English, (Grade C)
Ashfield School 1996 — 2001
Experience
Liverpool City Council January 2015 - Present
Liverpool Direct Limited January 2012 - January 2015
Knowsley Community College January 2011 - December 2011
Merseytravel July 2010 - October 2010
Knowsley Community College June 2009 - July 2010
Skills
Help Desk Support, Citrix, Microsoft Office, Time Management, Volunteering, Research, Active Directory, PRINCE2, Information Technology, Windows 7, ITIL, Sla, SCCM, EMC Storage, Microsoft Project, Windows Server 2008 R2, Problem Solving, Hardware, Windows Server, Virtualization, Computer Hardware, Service Desk, Teamwork, System Administration, Blogging, Network Administration, Technical Support, Unix, Backup & Recovery..., Windows XP, Team Leadership, IT Service Management, Windows, Infrastructure, Solaris, Microsoft Exchange, Self-driven, VMware, Service Delivery, Communication Skills, Software Installation, Writing, Troubleshooting, Customer Service, Networking, SAP