Ignacio García de las Heras
Slovak Republic
Technical Support Services, Sales Transaction Support Execution Manager at IBM International Services Center Slovakia
Information Technology and Services
Education
Pennsylvania, Michigan, Texas State & Dublin University Colleges 2011 — 2011
ISC Program, Supply Chains in Service Operations
Henley Business School - University of Reading 2006 — 2009
Master in Business Administration
CEU Luis Vives - Universidad Alcalá de Henares 1994 — 1998
Bachelor's degree, Business Administration
Colegio Valdeluz 1980 — 1994
Experience
IBM April 2014 - Present
IBM August 2013 - March 2014
IBM November 2010 - September 2013
IBM April 2009 - November 2010
IBM March 2007 - March 2009
International Business Machines March 2006 - February 2007
International Business Machines January 1999 - March 2006
Transworld Financial Services September 1998 - December 1998
IBM March 1998 - September 1998
CSP Consulting Asesores Jurídicos y Fiscales September 1997 - September 1998
Skills
Leadership, Teamwork, Customer Satisfaction, Business Intelligence, Offshoring, Staff Development, Service Management, Supply Chain Management, Outsourcing, ITIL, SAP, Operational Excellence, Management Consulting, Business Process..., Employee Engagement, International Project..., Analysis, CRM, Pre-sales, Team Management, Team Leadership, Sales Operations, Strategic Thinking, Management, IT Service Management, Business Strategy, Process Improvement, Cross-functional Team..., Change Management, Business Analysis, Project Coordination, Business Transformation, Business Process, Project Management, Customer Service, Hands-on leader, Program Management, Business Process Mapping, Lotus Notes, Operations Management, Supply Chain, Budget Monitoring, Business Control