Gloucester, United Kingdom
Global Training Project Manager at Teleperformance
Outsourcing/Offshoring
Education
Cardiff University / Prifysgol Caerdydd 1996 — 1999
BSc, Business Administration
University of Wales, Cardiff 1996 — 1999
2:2, Business Administration
Experience
Teleperformance January 2012 - Present
Teleperformance November 2008 - December 2011
Broadsystem 2005 - 2007
Capita Business Services 1999 - 2005
Recall Recruitment September 1999 - 2002
Skills
Assessment Center, Workforce Management, Service Delivery, Quality Assurance, Contact Center..., Contact Centers, Process Improvement, Customer Experience, Talent Acquisition, Recruiting, Customer Retention, Change Management, Call Centers, Inbound Marketing, Employee Training, Business Analysis, Account Management, Offshoring, Performance Management, Outsourcing Management, Team Leadership, Telemarketing, Business Process..., Employee Relations, Training Delivery, Employee Engagement, Human Resources, Coaching, Process Management, Soft Skills, Avaya, Call Center, BPO, Call Center Development, Management Consulting, Leadership Development, Sla, Outsourcing, Team Building, Learning Management, Customer Satisfaction, Management, Team Management, CRM, Operations Management, Telecommunications, Stakeholder Management, Talent Management, Training, Vendor Management