Paris Area, France
Global Customer Support Manager, Deezer
Music
Education
University of Strathclyde 2015 — 2016
Postgraduate Certificate Genealogical, Palaeographic and Heraldic Studies, History
The Open University 1998 — 2004
BSc (Hons), History
Experience
Deezer May 2014 - Present
Blizzard Entertainment March 2012 - April 2014
Blizzard Entertainment September 2009 - February 2012
Blizzard Entertainment December 2004 - September 2009
EVE Radio 2003 - 2004
Stratics Inc 2002 - 2004
The Open University 2000 - 2003
Skills
Public Relations, Video Games, Customer Support, Community Relations, Community Building, Community Development, Customer Service, Time Management, Team Management, CMS, Multi-location..., Gaming, Management, Conflict Resolution, MMO, Team Leadership, Project Management, Project Planning, MMORPG, Mobile Games, Customer Relations, Documentation, Team Building, Project Coordination, Blogging, Writing, French, Teamwork, Social Media Marketing, Public Speaking, Internal Communications, Community Management, Networking, Community Sites, Content Strategy, Computer Games, Social Networking, Software Documentation, Social Media, Facebook, Social Games, Creative Problem Solving, Mentoring, English, Recruiting, Online Gaming, Community Engagement, Gaming Industry, Online Moderation, Interviews