United Kingdom
Service Delivery Manager Currently Seeking New Role
Information Technology and Services
Education
Northumbria University 1989 — 1993
BEng(HONS), Electrical and Electronic Engineering
South Shields Marine and Technical College 1984 — 1987
HNC, Radio and Electronics Engineering
Experience
Dimension Data January 2015 - Present
SCC July 2013 - January 2015
Getronics UK 2012 - 2012
Cable & Wireless 2000 - 2012
Cable & Wireless 1999 - 2000
Cable & Wireless 1998 - 1999
Cable & Wireless 1996 - 1998
Cable & Wireless 1993 - 1996
BT 1987 - 1993
Skills
Driving Revenue, Margin Analysis, IT Strategy, Management, Cost Reduction, Managed Services, Project Management, Customer Service, Supply Management, Service Delivery, Customer Satisfaction, Cross-functional Team..., IP, Pre-sales, Telecommunications, IT Service Management, Report Writing, Incident Management, Service Improvement, ITILv3, Data Center, Service Management, Financial Services, Strategic Planning, Problem Solving, Financial Analysis, Vendor Management, Project Delivery, PRINCE2, ITIL, Process Improvement, SLA, Team Motivator, Network Design, MPLS, Crm, Contract Negotiation, Change Management, Supplier Management, VoIP, Leading Cross..., Team Management, Customer Relations, Client Services, Self Starter, Performance Improvement, Outsourcing, Infrastructure, Telco, Sdm