Cleveland, United Kingdom
Library Customer Services Manager at Teesside University
Higher Education
Education
University of Teesside 2004 — 2006
Master of Business Administration (MBA), Business Administration, Management and Operations, Pass
University of Northumbria at Newcastle 2000 — 2001
Bachelor of Science (BSc), Information & Library Management, 1st
University of Northumbria at Newcastle 1998 — 2000
NVQ Level 4, Information & Library Management, Pass
Newcastle College 1993 — 1994
City & Guilds in Information & Library Management, Librarianship & Information Management, Pass
Kirby College, Middlesbrough 1988 — 1989
GSCE French, French, Pass
Marton Sixth Form College 1985 — 1987
4 A Levels and 1 S Level, History, Geography, Sociology, General Studies. S Level History, Pass
Bassleton Comprehensive School 1980 — 1985
8 O levels, English Language and Literature, Maths, Geography, History, Sociology, Chemistry, French
Experience
Teesside University 2009 - Present
Teesside University Library 2002 - September 2009
Teesside University Library September 1997 - 2002
University of Teesside 1996 - 1997
Teesside Polytechnic May 1990 - 1996
Newboulds Butchers November 1989 - April 1990
Don Millers Hot Bread Kitchen June 1989 - November 1989
Don Millers Hot Bread Kitchen June 1987 - June 1989
Skills
Exceptional organization, Self-driven, Self-starter, Research, Personal Development, Information Management, Library Programming, Customer Service, Training, Knowledge Sharing, Libraries, People Development, Event Management, Coaching & Mentoring, Staff Development, Enquiries, ITIL Implementation, Higher Education, Staff Management, Training Delivery, Team Leadership, Information Literacy, Library, Leadership Development, Project Management, Performance Management, Cataloging, Lecturing, Databases, ITIL v3 Foundations..., Library Management, Management Development, Mentoring, Electronic Resources, Social Media, Situational Leadership, Coaching, ITIL Process..., Change Management, Organizational..., Organizational...