Edinburgh, United Kingdom
Incident Manager at Lloyds Banking Group
Banking
Education
Napier University 1999 — 2000
MSc - Information Systems, Distributed Systems
Glasgow Caledonian University
Business Studies
Johnstone High School
4 Highers, & 9 O Levels
The Open University
BSc Hons, Psychology
Experience
Lloyds Banking Group June 2010 - Present
John Swan Garage Services 2008 - 2012
HBOS 2005 - 2010
Intelligent Finance 2002 - 2005
Arum Systems 2000 - 2002
Skills
Supplier Management, Disaster Recovery, PRINCE2, Incident Management, ITIL v3 Foundations..., IT Service Management, Sla, Payroll, Governance, Supply Management, Kepner Tregoe Problem..., Incident Analysis, Risk, Project Delivery, Accounting, Business Case..., Mental Health First Aid, Bookkeeping, Risk Management, Business Continuity, Business Case, Stage Management, Databases, Sage, ITIL, Small Business, IT Operations, Customer Focus, SQA National..., Problem Management, Negotiation, Change Management, Release Management, Service Management, Financial Services, Financial Risk, Incident Handling, Service Availability, Financial Sector, Microsoft Office