Nottingham, United Kingdom
Senior Technical Support Analyst at NSK
Information Technology and Services
Education
Leeds Metropolitan University 1997 — 2000
Bachelor of Engineering (BEng), Manufacturing Engineering
Nottingham Trent University 1995 — 1997
BTEC Higher National Diploma (HND), Integrated Engineering, MERIT
Grantham College 1993 — 1995
BTEC Diploma, Electrical and Electronics Engineering, MERIT
Experience
NSK May 2007 - Present
Carillion December 2006 - May 2007
Carillion March 2006 - December 2006
Kcom July 2000 - March 2006
DISA Industries A/S July 1998 - August 1999
Skills
Team Leadership, Windows 7 Migration, Service Delivery, Blackberry, Windows 7, Windows Server, Remote User Support, Process Improvement, Customer Service, Software Deployment, Remote Troubleshooting, Technical Support, Remote Administration, Remote Infrastructure..., Software Asset..., Lotus Notes, Disaster Recovery, IT Service Delivery, Remote Desktop, Software Licensing, McAfee, System Deployment, DNS, Incident Management, Project Management, SafeCom, IPT, ITIL, Hardware Deployments, Print Management, Mobile Devices, Software Documentation, Team Building, Troubleshooting, Desktop Deployment, Managed Print Services, Windows XP, VMware, Help Desk Support, Service Improvement, Fault Analysis, DHCP, Application Support, Ghost Imaging, Windows XP Pro, Root Cause Analysis, Blackberry Enterprise..., Cisco Call Manager, Active Directory