Ireland
Field Operations Director at PhoneWatch
Security and Investigations
Education
Dundalk Institute of Technology 1995 — 1999
Bachelor of Business Studies, Administration, Business, Finance, Economics, I.T
IBEC / DIT 2012 — 2012
Managing People Programme Level 6 Special Purpose Award, Leadership, Managing Performance, Communication, Interpersonal Skills, Employment Legislation
St Pats
Experience
PhoneWatch November 2014 - Present
Irish Water January 2014 - October 2014
Telecoms / Call Centre June 2013 - December 2013
eircom May 2011 - June 2013
eircom December 2010 - June 2013
eircom June 2008 - December 2010
eircom 2005 - 2008
eircom 2001 - 2005
Skills
Team Leadership, Workforce Management, Customer Service, Outsourcing, Business Process..., Social Media, Performance Management, Customer Experience, Contact Centers, Net Promoter Score, Telecommunications, RFI, Team Management, Start-ups, Change Management, Mobile Devices, Vendor Management, P+L Management, Operations Management, CRM, Managed Services, Strategy, Project Management, Call Centers, Service Optimization, Process Improvement, People Management, Preparation Of Reports, Business Analysis, Marketing Strategy, Email Strategy, Regulatory Requirements, Budgets, Cross-functional Team..., Product Management, Technical Management, Site Consolidation, RFP, Customer Satisfaction, Collective Bargaining, Strategic Planning, Broadband, Management, Webchat, Preparation of Business..., Product Development, Customer Relations, Business Case Modelling, P&L Management, Business Strategy