Ireland
CS Manager at Blizzard Entertainment
Computer Games
Education
University College Cork 2012 — 2013
Higher Diploma, Human Resource Management, First Class Honours/1:1
Dundalk Institute of Technology 2001 — 2003
National Certificate in Computing, Software Development
Experience
Blizzard Entertainment September 2009 - Present
Blizzard Entertainment September 2007 - September 2009
Blizzard Entertainment April 2005 - September 2007
Clientlogic January 2004 - January 2005
Skills
Recruiting, English, Development, Administration, Account Management, Customer Experience, Gaming Industry, IEX, Hiring, Interview Preparation, Time Management, Community Management, Teamwork, Video Games, Online Gaming, Change Management, Computer Games, Personnel Management, Customer Service, Performance Management, Technical Support, Contact Centers, Workforce Management, Customer Advocacy, Gaming, Operations Management, Customer Support, Customer Satisfaction, Quality Assurance, Leadership, Employee Relations, HRM, MMORPG, Team Leadership, Team Management, Mentoring, Microsoft Office, Call Center, Management, MMO, Customer Relations, Outsourcing, Quality, Mobile Games, Call Centers, Contact Centre, Social Networking, Coaching, Innovation, Team Building