London, Greater London, United Kingdom
Service Delivery Manager at Capgemini
Information Technology and Services
Education
Symbiosis Institute of Business Management 2004 — 2007
EPGDBM, Executive MBA
University of Pune 2000 — 2003
Bachelor of Commerce, Marketing and Advertisement
Indian School, Bahrain 1986 — 1999
Experience
Capgemini August 2013 - Present
Mphasis an HP Company July 2010 - August 2013
KPIT Cummins Infosystems Limited April 2008 - July 2010
Mphasis an EDS Company April 2003 - April 2008
Skills
Business Intelligence, Training, Performance Management, IT Outsourcing, Outsourcing, IT Service Management, Requirements Analysis, Business Process..., Employee Engagement, ERP, Team Management, BPO, Business Development, Customer Service, Project Management, Vendor Management, Strategy, Global Delivery, Workforce Management, Transition Management, Project Delivery, Offshoring, Incident Management, Call Centers, Business Analysis, Program Management, Resource Management, Customer Experience, Customer Satisfaction, Operations Management, Six Sigma, Pre-sales, Service Delivery, Management, IT Operations, PMP, Sla, ITIL, Customer Relations, Process Management, Security, CRM, Leadership, Business Process, People Management, Coaching, Service Management, MIS, Stakeholder Management, Process Improvement