Romania
Service Centre Manager shared services at Stanleybet International
Outsourcing/Offshoring
Education
Academia de Studii Economice din București 2005 — 2007
Master, Business Administration and Management, General
Universitatea „Dunărea de Jos” din Galați 2000 — 2004
Bachelor of Business Administration (B.B.A.), Economics
Experience
Stanleybet International April 2013 - Present
Euroanswer August 2007 - April 2013
Euroanswer June 2005 - July 2007
Telint Consult February 2003 - February 2005
Skills
BPO, Business Planning, Business Process, Business Strategy, People Management, Selling, New Business Development, Management, Customer Retention, Account Management, Contract Negotiation, Vendor Management, Inbound Marketing, Solution Selling, Sales, Project Management, Contact Centers, Lead Generation, Telecommunications, Sales Management, Customer Experience, Direct Sales, Strategic Planning, B2B, Negotiation, Sales Process, Forecasting, Procurement, Key Account Management, Performance Management, Telemarketing, Team Management, CRM, Team Leadership, Business Development, Outsourcing, Business Analysis, Leadership, Operations Management, Six Sigma, Call Centers, Training, Direct Marketing, Customer Satisfaction, Workforce Management, Customer Service, Recruiting, Teamwork, Human Resources, Call Center