Romania
Service Delivery Leader at GENPACT
Outsourcing/Offshoring
Education
The University of Sheffield 2009 — 2011
Master of Business Administration (M.B.A.), Finance
Universitatea de Științe Agronomice și Medicină Veterinară din București 1998 — 2001
Master's Degree, Economical Engineering
Institute of Economical Studies Tg. Jiu 1992 — 1998
Master's Degree, Management in Finance, Book-keeping and Administration
German Elementary School and High School J.W. Goethe - Bucharest 1976 — 1988
Experience
GENPACT May 2011 - Present
GENPACT LLC August 2007 - May 2011
GENPACT April 2006 - July 2007
Wilo Romania May 2003 - April 2006
Neocity Group October 2001 - May 2003
Hoechst Schering AgrEvo October 1994 - October 2001
Voskov Moulinex March 1992 - October 1994
Rovicom SRL February 1991 - March 1992
GRIRO S.A. July 1988 - February 1991
Skills
Project Management, Leadership, ITIL, Vendor Management, CRM, Service Delivery, Process Excellence, Team Management, Business Process Mapping, Sla, Re-engineering, German, ERP, Quality Management, Operations Management, Performance Management, Offshoring, Project Planning, IT Service Management, BPO, Call Center, KPO, Process Engineering, Procurement, Training, Change Management, Forecasting, Management Consulting, Coaching, Business Analysis, Team Leadership, Budgets, Transition Management, Shared Services, Employee Engagement, Business Process..., Workforce Management, Six Sigma, Operational Excellence, Management, Strategy, Process Management, MIS, Business Process..., Cross-functional Team..., Customer Satisfaction, Business Process, Process Improvement, Business Transformation, Outsourcing