Cluj County, Romania
Shore Excursions Staff at Norwegian Cruise Line
Leisure, Travel & Tourism
Education
A. T. Laurian Highschool, Botosani 2001 — 2005
Highschool degree, Bilingual and Multilingual Education
Universitatea „Babeș-Bolyai” din Cluj-Napoca 2001 — 2005
Bachelor's Degree, Applied Modern Languages - English/French
Experience
Norwegian Cruise Line March 2013 - Present
Norwegian Cruise Line March 2011 - March 2013
Norwegian Cruise Line December 2010 - March 2011
Office Depot February 2008 - November 2010
Google August 2008 - February 2010
Contact Center srl September 2005 - February 2008
Skills
Fast-paced, Creative Strategy, Cross-functional Team..., Negotiation, Fidelio, Creative Solutions, Time Management, Employee Engagement, Customer Retention, Creative Problem Solving, Brand Management, Sales, A/R collections, Food & Beverage, Team Management, Customer Satisfaction, Creativity, Leadership, Microsoft Office, Cruises, French, Micros, Management, Computer Proficiency, MXP, Strategic Planning, Retention Strategies, Project Management, Written & Oral..., Tourism, Training, Microsoft Excel, Customer Support, Complaint Management, Team Building, Windows, Team Leadership, English, Teamwork, Dedicated Professional, General Ledger, Customer Service, Italian, Shared Service Center, Interviewing Skills, Strategic Leadership, Process Improvement, Crisis Management, Coaching, Supervisory Skills