Madrid Area, Spain
Director de Tecnología at Contesta Teleservicios
Outsourcing/Offshoring
Education
ESIC: Business & Marketing School 2014 — 2015
Programa Superior en Marketing Relacional
ESIC: Business & Marketing School 2013 — 2013
Programa Superior en Marketing Online y Publicidad Interactiva, Marketing Online
ESIC:Business & Marketing School 2013 — 2013
Curso Especializado de Marketing en Internet, Online Marketing
ESIC: Business & Marketing School 2012 — 2012
Programa Superior de Marketing en Redes Sociales y Community Management, Marketing
Universitat Oberta de Catalunya 2002 — 2007
Licenciado, Investigación y Técnicas de Mercado
Universitat Oberta de Catalunya 2001 — 2003
Diplomado, Empresariales
Instituto de Bachillerato Isaac Peral 1985 — 1989
Colegio Concepción Arenal 1983 — 1985
Menesiano 1973 — 1983
Experience
Contesta Teleservicios October 2012 - Present
Transcom Worldwide Spain, S.L. March 2010 - October 2012
Transcom Worlwide Spain, S.L. November 2008 - March 2010
Transcom Worlwide Spain, S.L. July 2005 - November 2008
Transcom Worlwide Spain, S.L. February 2005 - July 2005
Transcom Worldwide Spain, S.L. January 2004 - February 2005
Transcom Worldwide Spain, S.L. August 2001 - January 2004
Luzenac SET,S.A. October 1994 - August 2001
Inforges, S.A. September 1993 - October 1994
Skills
Subcontratación, Team Management, Offshoring, Leadership, ERP, Avaya, IT Service Management, Sla, Prestación de servicios, Call Center Development, IT Management, BPO, IVR, Telecomunicaciones, Workforce Management, English, Outsourcing, Telecommunications, Business Engagement, Social Media, Telemarketing, ACD, SEO, Contact Centers, Customer Experience, VoIP, Cost Control, ITIL, Call Center, Open Innovation, Gestión de servicios TI, CTI, Contact Center..., Emerging Trends, Unified Communications, Online Marketing, Pre-sales, MPLS, Service Delivery, Community Management, Future Trends, Centro de llamadas, Dirección y desarrollo..., Blogging, Innovation, Call Centers, Start-ups, Inbound Marketing