Paris Area, France
ITSM Operations Manager chez Ubisoft
Outsourcing/Offshoring
Education
CAPGEMINI 2007 — 2010
Ingénieur Qualité Methodes, Qualité, contractuel
Université d'Evry-Val d'Essonne 1991 — 1992
Physics, maths
LYCEE JOLIOT-CURIE 1987 — 1991
BAC D, Biologie et Mathématiques
Collège F Villon
Experience
Ubisoft International February 2015 - Present
Devoteam January 2013 - February 2015
Devoteam October 2012 - January 2013
Devoteam January 2012 - September 2012
DEVOTEAM SOLUTIONS January 2011 - December 2011
Capgemini January 2010 - December 2010
Capgemini Outsourcing services November 2007 - January 2010
Capgemini Outsourcing France June 2009 - December 2009
Capgemini Outsourcing services November 2003 - October 2007
Sogeti April 2003 - October 2003
Skills
Business Intelligence, Business Objects, Release Management, ITIL Certified, IT Outsourcing, ITIL v3 Foundations..., ISO 20000, Gestion de portefeuille..., Service Management, Configuration Management, Direction de projet, PMO, service-now, Managed Services, BMC Remedy, Change Management, Gestion de projet, Team Management, Project Management, IT Management, Outsourcing, Service Level Management, Service Delivery, IT Service Management, IT Transformation, Resource Management, Sla, ITIL, Transition Management, Process Management, servicenow, Incident Management, Gestion d'équipe, ISO, Pre-sales, Project Delivery, Gestion des services, Enterprise Architecture, Business Process Design, service now, Project Portfolio..., Offshoring, Program Management, eSCM, CMDB, Problem Management, SLA, COBIT, IT Operations