Cagliari Area, Italy
Operations Manager at Convergys
Information Technology and Services
Education
Università degli Studi di Sassari 2004 — 2006
Undergraduate, Underwater Archeology, Not graduated
Università degli Studi di Cagliari 1994 — 2002
Master, Classical Literature and Archeology
Experience
Convergys March 2014 - Present
Stream Global Services January 2013 - February 2014
Stream Global Services March 2012 - February 2014
Stream Global Services January 2010 - February 2012
Stream Global Services October 2006 - February 2012
Stream Italy December 2005 - September 2006
Stream International October 2005 - November 2005
Stream International June 2005 - September 2005
Othoca Progetti S.r.l July 2004 - May 2005
Othoca Progetti S.r.l April 2004 - June 2004
Skills
Sla, Contact Centers, Mentoring, Problem Solving, Team Management, Six Sigma, Enterprise Software, Change Management, Forecasting, CRM, Troubleshooting, Workforce Management, Customer Service, Service Delivery, Offshoring, Business Process..., Human Resources, Process Improvement, Team Building, Call Centers, Operations Management, Team Leadership, Customer Satisfaction, Coaching, Customer Experience, Outsourcing, Customer Focus, Start-ups, Computer Hardware, People Management, Vendor Management, People Development, Performance Management, Quality Assurance, Management, BPO, Recruiting, Networking, Business Process