Rome Area, Italy
Project Manager
Outsourcing/Offshoring
Education
STOGEA Lucca 2002 — 2003
MASTER in Direzione e Sviluppo delle risorse umane, Organizzazione aziendale, Selezione, Formazione, Valorizzazione risorse, Diritto lavoro/Amm.vo.
1995 — 2001
Laurea in Giurispruedenza, Diritto, Economia, Scienza delle Finanze
Experience
Starline - Vodafone Excellent Partner October 2011 - June 2015
TELEPERFORMANCE ITALIA May 2010 - May 2011
TELEPERFORMANCE ITALIA January 2007 - May 2010
TELEPERFORMANCE ITALIA March 2006 - January 2007
TELEPERFORMANCE ITALIA March 2005 - March 2006
Auchan S.p.A. May 2004 - March 2005
ADECCO ITALIA SpA April 2003 - July 2003
Elea January 2003 - March 2003
Skills
Team leadership, Telemarketing, Project Management, Problem solving, Quality, Newsletters, Leadership, Progress Monitoring, Phone Skills, Help Desk Support, Formazione e sviluppo, People Skills, Trading, Organizzative e..., Contact Centers, Human Relations, Contact center, Lavoro di squadra, Assistenza clienti, Microsoft Office, Start-up, Quality Assurance, Office 365, Applicazioni Web, Customer Service, Coordination, Recruiting, Team Management, CRM, Team-oriented, Team Leadership, Gestione team, Project management, Internet, Organization, Change Management, Action Learning, Management, Telecommunications, Telecomunicazioni, Analytical Skills, Formazione dei..., Change management