Rome Area, Italy
Site Director Abramo Customer Care Spa
Outsourcing/Offshoring
Education
Bologna Business School 2012 — 2014
Master of Business Administration (MBA), Economics
Università degli Studi di Napoli 'L'Orientale'
Laurea, Scienze Politiche
Experience
Abramo Customer Care S.p.A. November 2011 - Present
Telecom Italia April 2010 - November 2011
Telecom Italia July 2006 - March 2010
Telecom Italia April 1998 - June 2006
Skills
Leadership, Telecomunicazioni, Telecommunications, Analisi aziendale, Project Management, Call center, Sales Management, Outsourcing, Performance Management, Business plan, Customer Experience, Change management, Customer experience, Social Media, Team building, Gestione team, Teamwork, CRM, Team Building, Customer Satisfaction, Customer Service, Contact Centers, Windows, Strategia d'impresa, Team Leadership, Business Planning, Dispositivi mobili, Coaching, Account Management, Soddisfazione del..., Business Process, Assistenza clienti, Lavoro di squadra, Strategia di marketing, Change Management, Marketing Strategy, Team Management, Training, Mobile Devices, Management, Social Media Marketing, Call Centers, Team leadership, Business Analysis, Start-up, Formazione, Call Center, Project management, Gestione vendite