France
Responsable Service Desk à l'international chez ERAMET Recherche active
Mining & Metals
Education
Université de Haute-Alsace Mulhouse-Colmar 1994 — 1995
DESS, Technologies de l'Informatique, Mention Assez Bien
Université de Rouen 1993 — 1994
Maitrise, Electronique, Eletrotechnique et Automatique, Mention Assez Bien
Université de Rouen 1992 — 1993
License, Electronique, Eletrotechnique et Automatique, Mention Assez Bien
Université de Rouen 1990 — 1992
DEUG, A (sciences pour l'ingénieur)
Lycée Aristide Briand (27) 1989 — 1990
BAC, S
Experience
ERAMET July 2011 - Present
Neopost October 2005 - July 2011
Unisys July 2000 - September 2005
Bull November 1996 - June 2000
Skills
Service Desk Management, Shared Services Center, Prince 2, Service Management, Leadership, BMC Remedy, Team-oriented, Operating systems, Technical support, Service Level Agreement, ITIL, IT Operation Management, Process Improvement, Management, Project Manager, Gestion des services, Customer Satisfaction, ITIL v3, Management IT, Sécurité, Escalation Management, Management services IT, Business Continuity, Problem Management, Centre de données, Gestion de projet, Technologies de..., Stratégie IT, Performance Management, Incident Management, Relationship, Amélioration des..., Coaching, Team Building, Outsourcing, Call Centers, Prestation de service, Gestion des incidents, Intégration, Service Improvement, IT Service Management