Bern Area, Switzerland
Currently looking for new challenges Program Manager / Enterprise Service Management ESM/ITSM Expert
Information Technology and Services
Education
Université de Provence (Aix-Marseille I) 2006 — 2007
Master (non fini)
Université de Bretagne Occidentale 2005 — 2006
Bachelor, Bachelor
Université Blaise Pascal (Clermont-II) - Clermont-Ferrand 2003 — 2005
Deug
Ecole de Maistrance 2000 — 2000
Marine Nationale, Electronique
Lycée Bellevue 1999 — 2000
Math Sup, MPSI
Lycée Beaussier 1994 — 1998
Baccalauréat, Scientifique
Lycée Lyautey 1990 — 1992
Collège, BEPC
Experience
SICPA July 2013 - February 2015
SICPA April 2011 - July 2014
Crédit Agricole Suisse January 2011 - March 2011
Blue Infinity November 2009 - October 2010
Siemens IT Solutions and Services September 2007 - July 2009
Telecom Italia February 2007 - September 2007
Skills
Hands-on Training, IT Service Management, Team Management, Outsourcing, Service Management, Software Design, Business Process, Software Implementation, Software Development, Release Management, Service Delivery, ISO 20000, Business Analysis, Software Training, IT Operations, Sla, People Management, SaaS, Team Leadership, Process Engineering, ERP, Process Improvement, Service Desk, Incident Management, Change Management, Consulting, Management, Project Implementation, Program Management, Software Project..., IT Strategy, Key Performance..., Cross-functional Team..., Integration, IT Management, Problem Management, Software Quality..., Product Management, Project Management, ITIL, Requirements Analysis, Leadership, Business Process..., Maintenance Management