Lisbon Area, Portugal
Technology Support Engineer na Xerox
Printing
Education
Universidade do Minho / University of Minho 2003 — 2007
Licentiate degree, International Relations and Affairs
Experience
Xerox March 2015 - Present
Xerox February 2013 - March 2015
Xerox August 2011 - January 2013
STEF-TFE June 2009 - June 2011
TMN January 2008 - June 2009
Skills
Execução de treinamento, ITIL v3 Foundations..., Teamwork, Gestão, Training Delivery, Spanish, English language skills, Proofreading, Multilingual, English, Atendimento ao Cliente, Language Teaching, Instructor-led Training, Customer Service, Melhoria de processos, Suporte técnico, Change Management, QwickSolver, Language Development, Hands-on Training, Cross-cultural..., Marketing, Training, CAP, Intercultural..., Problem Management, Espanhol, Italian, Spanish-speaking, Interpreting, Trabalho em equipe, Resolução de problemas, SharePoint, Service Delivery, International Relations, Italian languages, Portuguese, Management, Prestação de serviços, Problem Solving, eSAP, Inglês, Result Oriented