Naples Area, Italy
Multilingual Customer Service Professional
Information Technology and Services
Education
Universidad Complutense de Madrid 2003 — 2004
PhD courses in Audiovisual Communication and Advertising
Università degli Studi di Napoli 'L'Orientale' 1996 — 2002
Degree in Foreign Languages and Literatures, Spanish, Swedish, English, Language Sciences, 110/110 with honours
Universidad de Valladolid
Master Degree in History and Aesthetics of Cinematography
University of Oslo
Intermediate Norwegian (level II), Norwegian language (bokmål), Norwegian culture, A
Folkuniversitetet i Göteborg, Sweden
Swedish language
Universidad de La Laguna
Erasmus Program, Spanish literature, Romance linguistics
Liceo Scientifico
Experience
Innovaway s.p.a. for IBM at Napoli Competence center April 2007 - Present
Pierreci s.c.p.a. November 2005 - February 2007
EPT (Tourism Board for the Province of Naples) December 2006 - January 2007
Ministry of Foreign Affairs of Italy 2003 - 2003
Skills
Quality Control, Trattative, Cultural Heritage, Complaint Investigations, Editing, Interviste e colloqui, English, Interviews, Assistenza clienti, Employee Training, Windows, Tourism, Communication, Cinematography, lotus notes, Comunicazione, Intercultural..., Complaint Management, Spanish, Presentation Skills, Lingua italiana, Italian, Lingua spagnola, Microsoft Outlook, Organizational..., Microsoft Windows, Swedish, Customer Satisfaction, Translation, Traduzione, BMC Remedy, Start-ups, Lingua inglese, Recruiting, Technical Leadership, Problem solving, Microsoft Office, Interpersonal..., Customer Service