Cardiff, United Kingdom
Global Head of Customer Experience and Customer Service Operations Certified CX Professional
Education Management
Education
Th University of Glamorgan 1993 — 1997
BA (Hons), Psychology and Philosophy
South Devon Technical College 1991 — 1993
A-Levels: Psychology, Law, English Language & Literature
Dartmouth Academy 1986 — 1991
Experience
International Baccalaureate March 2011 - Present
SubHub Ltd. February 2007 - March 2011
Deloitte April 2005 - September 2006
Accenture February 2002 - December 2004
Royal & Sun Alliance 2002 - 2004
TLH June 1999 - February 2002
Skills
User Acceptance Testing, Change Management, Agile Project Management, RightNow, HTML, Usability Testing, Global Management, Salesforce.com, Strategic Leadership, Customer Satisfaction, Zendesk, Application Development, Wordpress, WHMCS, Remedy, SEO, JavaScript, Kayako, Team Leadership, Web Development, Online Platforms, Oracle service cloud, Customer Experience, Process Improvement, Strategic Planning, Web Design, Dreamweaver, Software Development, CRM, Service Delivery, Operations Management, Customer Service, User Experience, Business Process, Smarty, DNS management, CSS, CMS, Drupal, PowerBuilder, Scrum, Service Desk, SQL, ITIL, WYSIWYG layout tools, IT Service Management, Test Director, Service Design, Linux, Continuous Improvement