Paisley, United Kingdom
Enterprise Group International Sales at HewlettPackard
Information Technology and Services
Education
The Knowledge Academy 2013 — 2013
PRINCE2 - Foundation/Practitioner, Project Management
The University of Paisley 2002 — 2003
Postgraduate Diploma, Information Technology with Management, Pass with Distinction
Glenrothes College 1994 — 1995
Advanced Certificate of Overseas Trade, Export, Pass with Merit
The Robert Gordon University 1990 — 1994
Bachelor of Arts with Honours (B.A. Hons), European Business Admininstration with Languages, Upper Second (2.1)
The Nicolson Institute 1985 — 1990
Experience
Hewlett-Packard December 2014 - Present
IRW Systems Ltd. August 2014 - October 2014
Hewlett-Packard October 2012 - July 2013
Hewlett-Packard March 2011 - October 2012
Hewlett-Packard June 2010 - March 2011
Hewlett-Packard April 2006 - June 2010
Hewlett-Packard September 2003 - April 2006
Ingenico April 2000 - July 2002
Compaq Computer Corporation April 1997 - November 1999
Schlumberger September 1995 - November 1996
Skills
Customer Satisfaction, Outsourcing, Presentations, Channel Partners, Sales Process, Business Process Design, New Business Development, Networking, Escalations Management, Customer Escalation..., Logistics, Problem Solving, Information Technology, Process Improvement, Enterprise Software, International Logistics, Cloud Computing, MS Project, Information Management, Business Process..., Collaborative Problem..., Operations Management, Business Process, Salesforce.com, CRM, PRINCE2, Managed Services, Project Delivery, Escalation Resolution, SAP R/3, Service Delivery, Sales, Windows, German, Microsoft Office, Computers, Customer Retention, Escalation Process, Internet, Windows 7, Sales Operations, Siebel, International Trade, French, Customs Regulations, Customer Experience, HP, Sales Management, Servers, Problem Analysis