Carlos Alberto Dávila Anderson
Bristol, United Kingdom
Project Manager
Information Technology and Services
Education
University of Bath 2015 — 2018
Master of Business Administration (M.B.A.), MBA
University of Bristol 2010 — 2011
Master’s Degree, International Relations
Tecnológico de Monterrey 2000 — 2005
BSc Engineering, Industrial engineering, Systems, IT
City of Bristol College 2000 — 2001
C&G, Web Design, E-Business, E-commerce, Graphic Design
Instituto Tecnológico y de Estudios Superiores de Monterrey 1996 — 1999
A-Levels / Baccalaureate
American School Foundation of Monterrey - ASFM 1986 — 1996
Experience
CDK Global January 2012 - Present
University of Bristol October 2010 - December 2011
CEMEX Research Group May 2009 - September 2010
CEMEX May 2006 - May 2009
Hispanic Teleservices October 2005 - May 2006
Hispanic Teleservices November 2001 - October 2005
Skills
Management Consulting, Project Management, Management, International Business, Outsourcing, Business Analysis, Process Optimization, Creative Problem Solving, Cultural Awareness, Analysis, Web, Leadership, IT Service Management, Consultancy, Customer Satisfaction, E-commerce, Business Management, Balanced Scorecard, Operations Management, Process Mapping, Call Center, MS Project, Salesforce.com, Call Centers, Customer Service, SAP, MS Office Suite, IT Operations, Sales Operations, Customer Relations, International Relations, Business Process, Business Process..., Microsoft Office, Change Management, Call Center Development