Bulgaria
Operations Manager Google Enterprise
Information Technology and Services
Education
New Bulgarian University - Sofia 2011 — 2014
Master's degree, Executive Management in the Telecommunications
National Sports Academy “Vasil Levski” – Sofia 2009 — 2011
Bachelor's degree, Sports teacher
Technical University of Varna 2002 — 2007
Bachelor, computer science
High School of Electronics “M.V.Lomonosov” 1997 — 2002
Level 3 Technician – computer systems specialist, Digital and Computer Systems
Experience
Sutherland Global Services August 2014 - Present
Hewlett-Packard January 2014 - July 2014
Hewlett-Packard January 2013 - December 2013
Hewlett-Packard May 2010 - December 2012
Siemens Enterprise Communications June 2006 - April 2010
Dicom LTD January 2001 - September 2002
Skills
SharePoint, Leadership, Team Leadership, Switches, Problem Solving, ITIL, Service Desk, Incident Management, Vendor Management, Outsourcing, Management, Integration, Escalations Management, IT Outsourcing, VoIP, Six Sigma, Technical Support, Pre-sales, Security, Managed Services, Information Technology, Troubleshooting, ITIL Certified, IT Operations, Team Management, Project Management, PMO, CCNA, Green Belt, Service Management, LAN-WAN, Telecommunications, Software Project..., Lean Management, IT Service Management, Service Delivery, BMC Remedy, Cloud Computing, Unix, Operating Systems, IT Strategy, Virtualization, Disaster Recovery, Cisco Technologies, PMP, IT Management, Service Improvement, Process Improvement, Sla, Major Incident...