Bulgaria
Business Unit Manager at GfK
Outsourcing/Offshoring
Education
Sofia University St. Kliment Ohridski 2002 — 2007
master, Slavic Studies
Sofia University “St. Kliment Ohridski" 2000 — 2001
assistant director, Journalistic course
31-st High School for Foreign Languages and Management"Ivan Vazov" 1995 — 2000
diploma, German language
Experience
GfK August 2014 - Present
Stream Global Services October 2010 - December 2013
Stream Global Services February 2008 - October 2010
Stream Global Services April 2007 - February 2008
Skills
BPO, Networking, System Administration, Customer Service, Customer Experience, COPC, Operating Systems, Training, Excel, Performance Management, Supervisory Skills, Call Centers, Microsoft Word, Customer Relations, Customer Satisfaction, Windows 7, Leadership, Outsourcing, Analysis, English, Software Installation, XP, Process Improvement, Workforce Management, Call Center, Customer Support, Quality Assurance, Teamwork, Team Leadership, Microsoft Excel, Business Process, Technical Support, SLA, Windows XP, Mentoring, Service Delivery, Time Management, Windows, Sla, Contact Centers, Microsoft Office, Coaching, Operations Management, Quality Management, Team Management, Troubleshooting, Management, Word, PowerPoint, Software Documentation