Zürich Area, Switzerland
Client Service Director | B2B Business Transformation, Information & Service Management, ICT Technology Outsourcing
Information Technology and Services
Education
Luleå University of Technology 1992 — 1996
Master of Science, Computer Science and Engineering
Luleå University of Technology 1992 — 1996
University Degree, Engineering, Computer Programming
Experience
BT Global Services June 2014 - Present
BT Global Services April 2010 - May 2014
BT Global Services July 2007 - March 2010
Yellow Access Operating Services AG September 2002 - June 2007
Teleglobe Switzerland AG February 2000 - August 2002
Energis Carrier Services AG January 1999 - January 2000
Open Systems AG September 1998 - December 1998
Unisource Business Networks June 1996 - August 1998
Skills
Incident Management, IT Strategy, Business Process..., Professional Services, Big Data, Telecommunications, Outsourcing, Business Relationship..., Process Improvement, Negotiation, Change Management, Strategy, IT Outsourcing, Governance, WAN, IT Transformation, Solution Architecture, IT Service Management, P&L Budget Management, Firewalls, Vendor Management, Service Improvement, Management, Compliance, VoIP, ITIL, Contract Management, Unified Communications, Data Center, Cloud Computing, Network Operations, LAN/WAN, IP, IT Operations, Program Management, Contract Negotiation, Business Continuity, Business Management, Business Process, Service Management, Supplier Management, Security, Business Development, Outsourcing Management, Managed Services, Project Management, IT Management, Team Leadership, Service Delivery, Sla