Pitea, Sweden
Owner of C3, Consultant and Project Manager
Management Consulting
Education
edX 2013 — 2013
Energy, Honor Code Certificate
Medborgarskolan Skellefteå 2012 — 2012
Educational Leadership and Administration, General, Course Diploma
Medborgarskolan Skellefteå 2012 — 2012
Course Diploma, LIM Training, Certified Trainer at Medborgarskolan
Blekinge Tekniska Högskola 2009 — 2012
B.Sc, Psychology & Education
Mid Sweden University 2010 — 2010
Ba, Leadership and Organization, 7.5 ECTS
Umeå University 2010 — 2010
Ba, Leadership and Leadership Development, 7.5 ECTS
Kristianstad University 2009 — 2009
Ba, Strategic Human Resource Management, 15 ECTS
Luleå tekniska universitet 2009 — 2009
HSP 1.4, Högskolaprovet
Mid Sweden University 2009 — 2009
Ba, Psychology (A), Organizational Psychology, 15 ECTS
Umeå University 2009 — 2009
Ba, Pedagogy at work, 15 ECTS
Experience
C3 July 2008 - Present
Medborgarskolan September 2013 - September 2013
Medborgarskolan October 2012 - June 2013
GoExcellent June 2010 - August 2010
GoExcellent May 2004 - September 2008
GoExcellent July 2007 - December 2007
GoExcellent June 2002 - May 2004
GoExcellent January 2002 - May 2004
GoExcellent July 2001 - January 2002
CyberCafeen January 1997 - July 1998
Skills
Analysis, Call Center Development, Team Leadership, CRM, Business Process..., Six Sigma, Performance Management, Operations Management, Call Centers, Coaching, Customer Service, Microsoft Office, Social Networking, Process Improvement, Training, Business Process, Leadership, Change Management, Management Consulting, Project Management, Strategy, Customer Experience, BPO, Business Process Design, Technical Support, Telecommunications, Leadership Development, Management, Call Center, Outsourcing, Workforce Management, Human Resources, Customer Satisfaction, Project Planning, Process Management, Quality Assurance, Operational Excellence, Quality Management, COPC, ITIL, Business Strategy, Quality Consulting, Service Delivery, Recruiting, Organizational..., Program Management, Team Management