London, United Kingdom
Managing & Leading IT Support Services across Northern Europe at Groupon
Information Technology and Services
Education
Keele University 2007 — 2010
BSc (Dual Honours), Information Systems and Psychology
The Rushden Community College 2005 — 2007
(A-Level), ICT, Psychology, Business Studies
Experience
Groupon February 2015 - Present
LinkedIn September 2013 - February 2015
Four Communications November 2012 - September 2013
News International November 2011 - November 2012
Silverstone Circuits Ltd July 2011 - November 2011
University of Northampton January 2011 - July 2011
University of Northampton January 2011 - July 2011
Nationwide Building Society June 2004 - June 2004
Skills
CSS, HP Openview, Problem Management, Android, Data Flow Diagrams, TCP/IP, Blackberry Enterprise..., IT Service Management, Blackberry, Citrix, Class Diagrams, Requirements Management, BMC Remedy, Requirements Analysis, Google Apps, IT Service Delivery, Use Case Diagrams, UML, System Development..., Apple iWork, Web Content Management, SDLC, XML, Use Case Analysis, iPhone, Windows, Sequence Diagrams, Data Modeling, Service Desk, Software Development..., Microsoft Exchange, Mac, Smartboard, Requirements Gathering, Incident Management, Activity Diagrams, ITIL, Unified Communications, Information Systems, Networking, Outlook, Microsoft Office, Active Directory, Audio Visual Support, VPN, SharePoint, HTML, ERD, PHP, CMS