Bordeaux, Aquitaine, France
Telecommunications Engineer Native French, English fluent (TOEIC 975pts)
Telecommunications
Education
1982 — 1985
Ingenieur, Telecommunications Engineering
Institut national des Télécommunications 1982 — 1985
Ingénieur Telecom, Ingénierie des télécommunications
Experience
ODIMA GROUPE ONE POINT December 2012 - Present
HSG COM March 2010 - November 2011
Orange Business Services August 2008 - January 2010
EQUANT then Orange Business Services August 2001 - July 2008
EQUANT July 2000 - July 2001
SITA April 1988 - June 2000
Régie Nationale des Usines RENAULT April 1987 - March 1988
Skills
Prestation de service, User Acceptance Testing, CRM, Sla, Call Center, Solution Architecture, Clarify, User Guide Creation, Fonctionnel, Customer Experience, MOA, Operations Management, Knowledge Transfer, IT Service Delivery, Gestion de projet, Facilitation, Télécommunications, Project Management, Troubleshooting, Service Delivery, Customer Support, RFP, Testing, CRM software, Gestion d'équipe, Customer Satisfaction, Management, Fault Management, Telecommunications, Change Management, Transverse, Team Management