London, United Kingdom
Contact Centre Consultant at NTT DATA UK
Telecommunications
Education
Universidad de Sevilla 2001 — 2008
Telecommunication Engineering & MSc Robotics and Telecontrol, Telecommunications
Institut national des Sciences appliquées de Lyon 2006 — 2007
Telecommunications
Experience
NTT DATA UK June 2011 - Present
Genesys July 2010 - June 2011
Genesys November 2008 - July 2010
Skills
Telecommunications, Data Migration, Training, CIC, IVR, Workforce Management, SIT, Interaction Process..., Unit Testing, Genesys, IWS, Unified Communications, Solution Architecture, Technical Account..., Call Centers, Databases, Customer Interaction..., ININ, Interactive Intelligence, Call Center, CTI, iWD, Intelligent Workload..., Contact Centre..., Project Delivery, System Integration, Optimizer, Pre-sales, Technical Support, Telephony, Professional Services, ICBM, QA, Service Delivery, Java, Oracle, Linux, Design, ACD, WFM, Cloud Computing, CIC Handlers, Solaris, SIP, Interaction Attendant, Business Development, IPA, Interaction Routing, Composer, Contact Centers