Amsterdam Area, Netherlands
Sr. Unit Manager Service Management, Project Management & Consultancy bij BT Advise
Information Technology and Services
Education
Universiteit van Amsterdam 1993 — 1996
Bachelor, Arbeids- en organisatie Sociologie, Bachelor of Science
Hogeschool voor Economische Studies Amsterdam (HES) 1989 — 1993
Bachelor, HEAO - Commerciële economie, Bachelor in Economics
Experience
BT Advise September 2014 - Present
BT Advise July 2012 - August 2014
BT Global Services December 2008 - July 2012
BT Global Services November 2006 - January 2009
IBM Global Services (ABN AMRO) June 2008 - December 2008
ANWB October 2007 - June 2008
Hogeschool van Amsterdam November 2006 - September 2007
Hogeschool van Amsterdam November 2006 - September 2007
Capgemini Outsourcing January 2006 - October 2006
Capgemini Outsourcing February 2005 - October 2006
Skills
Offshoring, Incident Management, Governance, CMMI, People Management, Service Management, Consultancy, Process Management, ICT, Organizational Change, Change Management, Contract Management, Customer Relations, Service Desk, Business Strategy, Management Consulting, Data Center, Interim Management, Management, Process Engineering, Coaching, IT Management, Team Management, ITIL, IT Service Management, ISO 20000, BiSL, Operations Management, IT Operations, Call Center, Process Improvement, Pre-sales, Six Sigma, SLA, Team Leadership, Outsourcing, Project Planning, Managed Services, IT Outsourcing, Transition Management, Project Delivery, Service Delivery, Service Improvement, Sla, Telecommunications, Project Management, IT Governance