Basel Area, Switzerland
Head Novartis Global Service Center (NGSC) Change Programs at Novartis
Pharmaceuticals
Education
University of Portsmouth 2014 — 2018
Doctorate Business Administration
University of Portsmouth 2011 — 2013
MSc
Heinrich-Heine-Universität Düsseldorf 1995 — 1996
Bachelor's degree
-
Master of Science (MSc)
Experience
Novartis October 2015 - Present
Novartis February 2013 - September 2015
Hewlett-Packard February 2009 - February 2013
EDS, an HP Company May 2008 - February 2009
MERCURY Training January 2000 - April 2008
twenty4help Knowledge Services AG November 2005 - March 2007
Independant Consultant January 1998 - January 2000
Self Employed January 1992 - January 1998
Skills
Service Management, Process Engineering, Training, Business Process..., ITIL, IT Service Management, Coaching, Performance Management, Team Leadership, Lean Management, Strategic Planning, BPM, SAP, Lean Transformation, Quality Management, Leadership Development, Executive Coaching, Management, Governance, Process Management, Management Consulting, IT Operations, Intercultural..., Business Transformation, Iso 9000, Service Delivery, Project Portfolio..., Continuous Improvement, Change Management, Business Process Mapping, Business Strategy, IT Governance, COPC, IT Strategy, Operational Excellence, Project Management, Lean Manufacturing, Team Building, Strategy, Business Architecture, Leadership, Six Sigma, Process Improvement, Organizational..., Executive Management, Outsourcing, Manufacturing, Operations Management, Cross-functional Team...