The Hague Area, Netherlands
Senior Traffic Manager
Consumer Services
Education
MKPC 2015 — 2015
Lean Six Sigma Greenbelt
Sioo (Stichting Interacademiale Opleiding Organisatiekunde) 2013 — 2013
Effectief Veranderen, Verander Management
HBO University 1990 — 1995
Translator, Dutch-English-Spanish
Skills
Outsourcing, Dutch, Team Management, Business Process..., Call Center Development, Verint, Consulting, Management, Account Management, Change Management, Process Management, Project Planning, Avaya, Process Improvement, Organizational..., Operations Management, Strategy, HR Consulting, WFM, Interim Management, Management Consulting, Personal Development, Genesys, Call Centers, English, New Business Development, PRINCE2, Social Media, CRM, Budgets, Recruiting, Traffic Management..., Call Center, Contact Centers, B2B, Customer Experience, Coaching, Project Management, ICT, Performance Management, Training, Traffic Management, Workforce Management, Human Resources